Customer Care Specialist
2.
9 Louisville, CO Louisville, CO Estimated:
$43.
1K - $54.
6K a year Estimated:
$43.
1K - $54.
6K a year 3 days ago 3 days ago 3 days ago Position
Summary:
We are seeking caring and competent customer care representatives to join our team.
This role will assist customers with all inquiries providing a fair, quick resolution that ensures high customer satisfaction.
Job
Responsibilities:
Assist current and future customers by answering product, service, and shipping questions while suggesting information about other products and services Create and maintains accurate customer records by recording precise notes and tagging tickets correctly Resolve product or service problems by clarifying the customers conflict, determining the cause, selecting and explaining the best solution, expediting correction or adjustment when needed, and following up to ensure satisfactory resolution Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product and service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Continuously meet metrics on all required weekly stats and Simple Weekly Performance Review Multitask efficiently answering inquiries via phone, email, and chat simultaneously Participate in regular team meetings Qualifications, Knowledge, Skills, and Abilities:
3
years call center or other customer service Experience with ZenDesk, Salesforce Service Cloud and Magento Customer caring attitude, quality focus, documentation, listening, phone skills, resolving conflict, analyzing information, multi-tasking and prioritization, typing 40-45 WPM.
Excellent verbal and written communication skills Proficient with Microsoft Office Suite or related software Excellent organizational skills and attention to detail Motivated to continually learn product knowledge Strong ability to learn company process.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Louisville, CO Louisville, CO Estimated:
$43.
1K - $54.
6K a year Estimated:
$43.
1K - $54.
6K a year 3 days ago 3 days ago 3 days ago Position
Summary:
We are seeking caring and competent customer care representatives to join our team.
This role will assist customers with all inquiries providing a fair, quick resolution that ensures high customer satisfaction.
Job
Responsibilities:
Assist current and future customers by answering product, service, and shipping questions while suggesting information about other products and services Create and maintains accurate customer records by recording precise notes and tagging tickets correctly Resolve product or service problems by clarifying the customers conflict, determining the cause, selecting and explaining the best solution, expediting correction or adjustment when needed, and following up to ensure satisfactory resolution Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product and service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Continuously meet metrics on all required weekly stats and Simple Weekly Performance Review Multitask efficiently answering inquiries via phone, email, and chat simultaneously Participate in regular team meetings Qualifications, Knowledge, Skills, and Abilities:
3
years call center or other customer service Experience with ZenDesk, Salesforce Service Cloud and Magento Customer caring attitude, quality focus, documentation, listening, phone skills, resolving conflict, analyzing information, multi-tasking and prioritization, typing 40-45 WPM.
Excellent verbal and written communication skills Proficient with Microsoft Office Suite or related software Excellent organizational skills and attention to detail Motivated to continually learn product knowledge Strong ability to learn company process.
Estimated Salary: $20 to $28 per hour based on qualifications.
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